Community Guidelines

Reporting fuel prices

You can report fuel prices (petrol, diesel, LPG) and availability at stations. To keep reports useful:

• Report only when you are physically at the station. Do not report from memory or from another location.
• Use the price shown on the pump or the station board. Do not guess.
• If you are not sure of the price, do not report. Inaccurate reports hurt other users.

Adding and editing stations

You can add new stations or suggest edits to existing ones (name, location, brand, opening hours, etc.). Provide accurate, factual information. Do not create duplicate entries for the same station—use the “Suggest edit” or “Report as duplicate” options when a station already exists or when you think two entries refer to the same place.

Duplicate & distance rule

Pumply may prevent adding a new station that is too close to an existing one. We use fuel-specific spacing rules to reduce duplicates and reflect how stations are typically arranged in Ghana. We do not claim any official affiliation or legal enforcement; this is an internal quality rule to keep the map clean and useful.

• Petrol and diesel stations are checked within 500 metres.
• LPG stations are checked within 1 kilometre.
• EV charging stations are checked within 50 metres.
• LPG-only and EV-only stations can still be close to petrol or diesel stations if they do not break their own fuel-class rule.

Mixed-fuel stations must satisfy every relevant spacing rule for the fuel types they offer.

You may still see some stations that appear to break this rule. Common reasons include:

• Legacy or seeded data: Some stations were imported from public or historical datasets before the rule was applied.
• Imprecise coordinates: Mapping and GPS can place stations slightly off, so two entries may look closer than they are on the ground.
• Changes over time: Stations can be expanded, relocated, or renamed; older entries may not yet reflect that.
• Pending review: Some entries may be awaiting review or merge with an existing station.

If you think a station is missing or that two entries are duplicates:

• Use the feedback or report option in the app when available.
• Choose “Report as duplicate” if you believe two stations are the same, or “Suggest edit” to correct details.
• You can also contact us via the links in the footer of this website (e.g. X or TikTok). We will review and, where appropriate, merge or update entries.

Prohibited content and abuse

You must not:

• Submit fake, misleading, or deliberately wrong prices.
• Spam the platform (e.g. repeated irrelevant or duplicate reports).
• Create duplicate stations when one already exists for the same place.
• Harass other users, station staff, or the Pumply team.
• Use bots, scripts, or automated tools to submit reports or abuse the system.
• Impersonate others or pretend to represent a fuel station or brand unless you are authorised.

Violations can lead to warnings, rate limits, or loss of access to reporting features or the platform.

Enforcement and moderation

We keep Pumply useful and trustworthy through:

• Review: Reports and new or edited stations may be reviewed before or after they appear. We may correct, merge, or remove content that does not meet these guidelines.
• Moderation: We respond to reports of abuse, spam, fake prices, and duplicate stations. Repeat or serious violations may result in restrictions or bans.
• Rate limits: We may limit how often you can submit reports or add stations to reduce spam and protect data quality.
• Abuse handling: Accounts or devices that violate these guidelines may be warned, limited, or blocked. We may also remove or correct content that is inaccurate or harmful.

Contact / reporting issues

To report a problem, suggest an edit, or report a duplicate station:

• Use the feedback or report option in the Pumply app when available.
• Reach out via the links in the footer of this site (e.g. X or TikTok).